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Frequently Asked Questions About Qmed Asia Store
My Account
My Payment
My Booking
Technical Issue
My Account
Do I need to create an account to purchase a service?
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Yes, it is required. In order to purchase any of the services that we provide here in the QM Store, it is necessary for you to create an account. You could easily create your account in the Register section at the top right bar of the website.
What should I do if I forget my password?
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To reset your password if you’ve forgotten it, follow these steps:
- Go to the login tab at the top of the website.
- Click “Forgot Password?” located below the Login section.
- Enter the email associated with your account.
- Check your email for a password reset link.
- Click the link in the email and follow the prompts to create a new password.
- Once you’ve created a new password, you’ll be able to access your account again.
My Payment
What do I do if I encounter payment issues on Qmed Asia Store?
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Please reach out to our Qmed Asia’s Store Team at store@qmed.asia.
Response time is usually within 12 hours.
What payment methods are available to perform transactions?
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There are several payment methods that are available in order to perform transactions on our website. Below is a list of payment methods that are available:
- Online Banking (FPX)
- Debit Card (Visa and Mastercard)
- Credit Card (Visa and Mastercard)
- E-wallet (Grabpay, Touch n’ Go eWallet and Boost)
Can I reschedule or refund my order?
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Any request for refunds or rescheduling you would like to make for your order must be informed to us at least three (3) working days before the appointment date for purchases made via the payment provided. The requests will require up to five (5) working days to process the refund.
To raise a cancellation request or reschedule, please contact us at store@qmed.asia with the proper email subject.
The following email subject is used for different purposes:
- Refund My Order: To refund your current purchased order.
- Reschedule My Order: Reschedule your current order with another date and time.
Important: Please note that Qmed Asia Store does not allow for any cancellations due to a change of mind. We seek your understanding for this.
My Booking
How do I view my past purchases?
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Please note that you must be a registered user of Qmed Asia Store to view your purchase history.
- Qmed Asia Store Page > Go to store.qmed.asia > Log into your Qmed Asia Store Account > Click on “Purchase History”
How far in advance should I make the booking for the packages?
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We would like to suggest that customers make their booking about 1 week before the actual desired date of their choosing for the services they have selected and purchased.
How to do the booking process?
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The booking process is required for every user who has purchased the services from QM Store.
They may start to create the booking for their appointment by filling out the following fields:
- The date and time of their appointment
- Their full name
- Their IC or Passport Number
A booking confirmation will be sent later through email to inform the user that their booking has been approved.
What documents are required to bring upon arrival?
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Locals are required to several important documents once they have bought their services, set up their booking and arrived at the clinics for the services. The necessary documents to bring are listed down below:
- Identity Card (IC) upon arrival for their appointment
- Email/Receipt of your packages
Foreigners are only required to bring their Passports upon arrival for their appointment.
When would I know the confirmation for my appointment?
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An email will be sent to the email address that you have given and filled out during the booking process. That email given will consist of the listed things down below:
- Appointments: The time and date you have set for
- Full Name: The full name that you have given
- IC/Passport: The IC or Passport Number you have given
Make sure to check your inbox in your email address. The email might be transferred to your “Junk” or “Spam” folder in your inbox.
Technical Issue
I did not receive any email from the website, What should I do?
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Try to properly check your inbox in your email address. Most commonly the email might be transferred to the “Junk” or “Spam” folder/section in your email address.
It is also suggested to make sure that you have entered the correct email address to avoid any misunderstandings.
If the issue still persists, please do not hesitate to contact us through email at store@qmed.asia
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